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How to write a Hub Member ‘Cancellation policy’...

Cancellation Policy

Please note: This is for guidance only, please make sure you read carefully and adapt the policy to suit your Hub policies and requirements.

Free membership - If this Hub offers Free Membership, you can opt to leave at any time.

Paid Membership - If this Hub requires a subscription fee, then please review the following;

To ensure your access to paid features is never interrupted, paid plans are subscriptions that auto-renew by default. You can cancel auto-renew at any time to cancel your subscription.

Cancelling auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. Your current subscription (the time you already paid for) isn't affected, so you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.

Special Cancellation Cases

Outstanding Invoices - If you currently have an unpaid subscription fee or invoice, as a member you won't see the option to cancel auto-renew. Sp please contact us to cancel your account.

Violation of Terms and Conditions / Continually attempting to post offensive, abusive promotional, content - Will result in immediate termination of your Hub membership.


We don't automatically refund you for any remaining time when you cancel a 12 month subscription or delete an account. In most cases, cancelling auto-renew before the end of your subscription means you'll have access to the paid features and content of the Hub community until the end of your subscription term. If you only need a hub membership paid plan for a short amount of time, we offer a monthly plan. When you cancel your subscription, previous charges won't be refunded unless legally required.

If you delete your individual Hub member account, you'll lose access to paid time left in your Hub community member plan. During the deletion process, you're asked to explicitly agree to forfeit the remaining time in your current paid subscription and acknowledge that you won't be refunded for this unused time.


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